Computer Maintenance and Support

Computer Maintenance and Support for Business Solution

Don't let server or workstations issues prevent you from doing business. With our Server IT Specialist to assistance with server configuration and set-up and appropriate computer network design, we can remote diagnosis and repair of server system faults, and on-site engineering service including all for a problems fixed.

IT-Doctor provide computer support for your server or workstations, everything from assistance with setting up the operating system to diagnosis and resolution of software issues, and if a hardware failure is diagnosed that cannot be fixed remotely our IT Specialist with years of experienced field can provide onsite repair service as required.

To cover any support issues, hardware or software, our maintenance service contract also includes active server monitoring. This proactive service allows us to reduce server downtime to an absolute minimum and schedule preventative work before problems impact on your business.
Please contact us for proposal of maintenance contract fit to your business needs.

Computer Maintenance and Support offered:

• Complete Server is designed for those customers who need to know that their server is being actively monitored; downtime is kept to a minimum and all for a fixed monthly fee.
  
  
• Operating system support, Server Helpdesk provide support for all Microsoft Windows based operating systems, our IT Specialist can provide you with fully up to date support for any operating system problems.
  
  
• Continuous network monitoring, including servers and server applications such as Microsoft Exchange and SQL Server. This gives us a real-time view of your server and network infrastructure, including device availability, performance data and utilization statistics.
  
  
• Exchange and Email support, Server Helpdesk covers Exchange Server and gives you complete peace of mind that your email service is fully supported.
  
  
• Support handled by fully accredited service technicians, our expertise is in support and we maintain our technical expertise by having a constant training and development plan to ensure we are fully up to date
  
  
• Regular service performance reviews, we constantly monitor our service levels and will provide you with regular performance reviews, these meetings are opportunities to discuss contract and service to ensure you are getting the services you require.
  
  
• Guaranteed response to support issues, Immediate access to our helpdesk support technicians, remote support via the internet for rapid response to server issues and using our monitoring server we can start work on a support issue before it has become a problem to you, no automated call queuing, no premium rate lines and no hanging on the line waiting.
  
  
• Remote support, this operates over a fully encrypted secure connection allowing our Helpdesk to diagnose, patch and implement any changes remotely to keep your server running.
  
  
• Telephone support, our dedicated IT Specialist can provide immediate telephone support as soon as you need it, you have unlimited access and the service is not provided over a premium rate line.
  
  
• Flexible contract administration and invoicing terms. Contracts can be invoiced monthly or annually to suit your needs.